FAQ - Frequently asked questions

What are the shipping times for your products?

We prepare your order within 2 to 3 business days, then it takes approximately 5 to 8 business days for delivery. 15 to 20 days for Tunisia and Algeria.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Fribourg, Switzerland. Your orders are prepared and shipped by our logistics partners, then delivered to you with a tracking number.

Do you provide product tracking information?

Yes, please wait 3-4 days after your order and contact us via email at contact@pedi-sense.com

Some items are missing from my order, what's happening?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will consequently be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@pedi-sense.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Fribourg, Switzerland.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or wish to inquire about it, please contact us by email at: contact@pedi-sense.com

Do you have a refund policy?

We do our best to resolve any issues our customers might encounter with their items online. If you still wish to receive a refund for your order, we can certainly process the payment, provided the request is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy here.